Saturday, 26 October 2013
The communications have been flying back and forth between Silver Viscount Head Office and HQ BagsOCharm since the initial complaint reared a mear month after the brand new machine was purchased.
Now the machine has been taken back by the manufacturer again for the sixth time, with the same problems rearing their ugly heads, with no resolution from advice taken from the very helpful office ladies who have told me, new needle, good thread stock, fabric shouldn’t be to ‘fibrous’ etc (not that useful advice to a ‘professional’ sewer is it?’…
I have been bogged down with apologies, updates and so on, with regard to my precious girls progress thus far in theatre….
Right ok, you all saw through the lies. Not one email, phone call, nothing. Zip! Not even a curtousey phone call to let me know that she touched down safely.
I guess £600 is nothing to them that be, however, to me, that is the new car I need, that is Xmas presents for all my brood, that £600 would give me enough money to have the car fixed up properly, sold on and a new car of larger capacity purchased. Tell me why I am still being calm? Must be the opiates and morphine…
I really really like my machine, when she is full functioning, actually, that hasn’t happened since I bought her either. I have attempted on many an occasion to use the decorative stitches on my crazy quilts and thus far have ended up with broken needles, irregular stitching, knot’s all over, and frustration too boot!
I have however, sent them an email, I’ve told them I’m unhappy, that the machine bought from new shouldn’t have come back to them so many times without clear resolution, I should not be put through the stress of trying to create items to sell, and find that half my stock un-sellable thanks to the shoddy work/stitching. So as a sweetner, I have asked if they can do me a very good deal on one of their embroidery machines… and finance also. I personally think this to be a far nicer option than me advertise all over Facebook/Twitter, and printrest to name a few that the company is totally inept and doesn’t produce the top quality machines the purport to do….
Am I right? Or am I right???!!!!
Now I must away and clear up chocolate sponge and strawberries…. (I got not one either)
Take care all,
Monday, 14 October 2013
Silver Viscount 20HD
Many apologies for not returning the email sooner, I lost it somewhere in hyperspace, and thought that the young lady in question had actually begun to behave.
I couldn’t be further from the reality if I tried. She fail’s me on several levels, and in all honesty is leaving me with a bitter taste in my mouth when I come to finish job’s, quilt’s, and even when I attempted to use the font’s for the first time this evening. Despite using differing types of fabric’s and stabilisers, fabrics without stabilisers etc not one single digit was sewn to any reasonable degree. Unfortunate as I need to sew my own quilt labels.
As you can imagine, I am thoroughly ‘hacked’ off. Stronger language is being used here, but I’ll be polite on the email for dignity sake.
An outcome that would suit my needs is either a new machine that will perform correctly from day one, and not one whose bobbin case periodically jumps out of sync, thus causing great pain and tear’s through items being finished off in time for a craft sale in the next few days, nor one that doesn’t have half the stitches sold as having. Or this machine will have a total overhaul, will be taken apart from the ground up and given a full bill of health, and tested to the point that all fonts are sewing as they should appear, the corners of a quilt can be sewn properly without the machine doing a type of waggle dance and jittering up and around. One that doesn’t chew up fabrics as you’re starting out on your item, or one that half way through an item suddenly decides that it won’t zig zag stitch as it should, and misses several stitches. I anticipate that the new/er machine will be able to go through a line of stitches and won’t have pulled through a large degree of thread to the underside at the beginning of the row being sewn.
As you can see Simon, I am greatly unimpressed and in all honesty am wishing that I had purchased a different manufacturer’s machine of similar spec, as this one is lacking on many of my needs.
Sunday, 13 October 2013
Saturday, 12 October 2013
A wonderful lady came to my aid, she allowed me to use her address as a sending post for some US based patterns to reach my Welsh shores.
The little package arrived today and I am over the moon with what it contained!!!
Thank you so very much Sue for your kindness and generosity. Obviously it won’t go forgotten and has restored some faith in the human race that as of late I felt had disappeared pretty much all together.
With the World at war and everyone turning nasty and ignorant, it is a real boost to find a gem in a pile of smelly brown stuff.
What is going wrong? Greed? Jealousy? Hatred? Fear?
Who can really and truthfully say?
We are a race of animals that is not unlike any other, except we are a massive paracite, who want to take control over everything, want to breed to the point that no room is left in the area’s we already populate, so we just populate in other areas. Areas that are green and luscious, full of wild life, and rare fauna and flora. What does it matter that we raise forests to the ground, use the wood to build homes and burn fires to keep us warm in our new spacious and unnecessary homes.
Why are we never satisfied with what we have?
Because if we were, we would be at the bottom of a pile, we would be the walked over and trodden in, we would be…. But we aren’t allowed to just be. We have to progress, we have to work hard and pay taxes, we have to put our money into banks, who then charge us to house our money (money that isn’t actually really there, the governments allow it to be printed – on paper!) Who really profits from our lives as they stand right now? Politician’s and Bankers. Honest people get nothing.
So, when someone who is honest and like me, at the bottom of the pile, does something so kind, I know then that I can rest assured that I’m not on my own when I push out a helping hand to a stranger, someone who needs help for what ever reason.
To Sue, a great big hug and a thank you x